I am trying to get our Help Desk Data out using the API.
Every time I get the data, I get the most recent data.
So even if I use updated_since if March 2017, the first 100 responses are the same as if I put in Sept. 2018.
Can I put a range, so after my first call, I can start to gather tickets at the last date I received in the prev call. I want to pick up where my last call left.
If the first page is always most recent, then I am always querying the same data
Welcome to the Freshdesk community. Congrats on your first post here.
You can use the combination of updated_since and order_type params in your GET request to fetch the tickets, starting from the oldest. You can then traverse through the different pages using the page parameter.
I missed the order_type param on the documentation!