When listing all agents, data returned includes, contact, but no Id. Further more, when trying to find such Agent.contact in records returned from /api/v2/contacts, many are not found. It's as if Agents.contact are missing from Contacts, yet clearly the schema of Agent.contact is identical to Contact.
1. Is it possible to get the Agent.contact.id ? Or should I just use Agent.id? Are these ids disjoint or overlapping?
2. Should I just create records in Contacts for each Agent as needed using Agent.id as the Contact.id ?
1. Is it possible to get the Agent.contact.id ? Or should I just use Agent.id? Are these ids disjoint or overlapping?
2. Should I just create records in Contacts for each Agent as needed using Agent.id as the Contact.id ?
{
"available":true,
"occasional":false,
"signature":null,
"id":1,
"ticket_scope":1,
"created_at":"2015-08-18T16:18:05Z",
"updated_at":"2015-08-18T16:18:05Z",
"available_since":null,
"contact":{
"active":true,
"email":"sample@freshdesk.com",
"job_title":null,
"language":"en",
"last_login_at":"2015-08-21T14:54:46+05:30",
"mobile":null,
"name":"Support",
"phone":null,
"time_zone":"Chennai",
"created_at":"2015-08-18T16:18:05Z",
"updated_at":"2015-08-25T08:50:20Z"
}
