I am looking into Freshdesk as a replacement for our current ticketing system. I understand that in the Estate plan, I can customize the user's (customer) portal with CSS/HTML.
I looked at Liquid but it appears you cannot use custom fields in as placeholders.
What I need is the following ability:
I would like to embed a URL into the portal that connects to another resource we manage. The URL is unique to each user (uses a API key), e.g.
Where TOKEN is an unique API key that would be set as a custom field in the user's profile. I would like to show this on the login page.
Is this possible? I did not see the ability to use any custom placeholders in liquid.