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Assign old un-assigned tickets

  • 11 December 2019
  • 2 replies
  • 39 views
A
Rank

I have removed several groups by mistake and now I have a lot open tickets with no assignment


Is there a way to roll-back or re-assign massive those tickets into different Groups?


Thanks,


Ariel 


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2 replies

O
Rank
Badge +7

I am not aware of a way to roll-back.

If the tickets are now open, then you should be able to use Automations to assign a group. These should be set up in the tab "Time triggers". This is only possible if you can determine rules based on other fields in the ticket (or the contact). 


A
Rank

Thanks for your response Mark. I tried within Automations but no rule is based on the source mail account.


I need to reassign tickets based on the source mail account (I mean, sales@mydomain.com tickets goes to Sales Group, rrhh@mydomain.com tickets goes to RRHH groups and so on)


Any clue?


Thanks,


Ariel


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