Hallo,
is it possible to show the auto-response-emails in the ticket progress?
Thank you!
is it possible to show the auto-response-emails in the ticket progress?
Thank you!
This topic has been closed for comments
Userlevel 4
+12
Hello,
The automated emails will not be a part of the ticket thread as it might extend the page with known content . However, you would be able to see the automation rule that got executed on the ticket by clicking on the Activities button.
Cheers!
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