auto-response in ticket-progress

  • 24 August 2016
  • 1 reply
  • 21 views

Hallo,

is it possible to show the auto-response-emails in the ticket progress?

Thank you!

 


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1 reply

Userlevel 1





Hello,




The automated emails will not be a part of the ticket thread as it might extend the page with known content . However, you would be able to see the automation rule that got executed on the ticket by clicking on the Activities button.




Cheers!