Hi!
We want to be able to send an auto reply to a customer. We also want this reply to be threaded for the customer.
Using the standard automated reply ”Reply to requester” does not work by design. So we tried to do a webhook automation with the reply API. The problem with this is that for customer that uses Outlook Windows application the reply is not threaded with the original request. It seems that the problem lies with what email client the customer uses. In Gmail the reply threads with the original request.
Is there a way to solve our problem?