Does anybody have an idea on how to create a ticket automatically from an existing ticket?
We sometimes need to branch off one or more tickets from the main issue a customer raised. You know the type: While discussing one issue, the customer now raises another request in the same thread. Often, these can be done in paralell.
Is there a way to split this off automatically? I can do it manually and select groups, priority, and so on, but we have a few cases where this happens so regularly, that a Scenario would be the ideal option:
So you execute a Scenario (say, SLA update order) and it automatically creates a new ticket for that customer, selecting the right group, populating a set amount of fields and you're good to go.
There's no way to do this out of the box, but has someone found a work-around? Or an idea for one?
