I would like to automaticall merge all new tickets into 1 based on customer email.
If he sends a new email or opens a new ticket, it should be merged under his old ticket.
Best answer by hemanth.ramya
View originalAutomatically Merge Tickets based on Requester Email
SOLVED by USING an APP
Userlevel 5
+9
- Community Manager
- 604 replies
-
15 February 2021
- Answer
Hello Mahesh!
Yes, you can make use of the Auto Ticket Merger application to suffice your requirements. This article would give you detailed insights on the same.
Cheers
Freshdesk Community Team
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