Hello,
I have an annoying issue where, when I delete a word using the backspace, the preceding space is also deleted.
The environment I am in is the description field, replying to or creating a new ticket. Please see the attached video.
Thanks,
Jason
@Aravind, can we get an update on the ETA for fix landing? This is starting to affect day to day operations and ticket completion times/quality. We have had a couple of occasions where replies to customers containing links were sent as broken links from words combining causing disruption and confusion.
Appears to be related to this: https://github.com/froala/wysiwyg-editor/issues/3034
This is affecting the quality of our support we can provide our customers, as it's affecting the quality of our responses, as well as response times.
Please give us a firm ETA on when you will be fixing this bug.
+12
Hello,
We're looking to get this fixed with our next release that's scheduled to go out this week. I'll update this thread if I have any more information to share. Please bear with us.
Cheers!
Hi Aravind,
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Well, last week you said "We're trying to get this pushed to production by this week and I'll share more updates as and when I hear from the team".
Nothing happened even though you had your "best engineers" working on this.
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What is the problem???
+12
@Per, We scraped the fix last week since it seemed to cause other conflicts with the editor. This time, we're working on a cleaner implementation and get this fixed in a few days' time.
Cheers!
Having the same issue, small problem but big time waster.Â
Based on the link BRB posted earlier, the bug was confirmed as a bug in froala, and as of yesterday they provided a fix:
https://github.com/froala/wysiwyg-editor/commit/08eabdd976018ca756345a605cd8b737bd1a1eb5
It seems to be committed to master, so possibly updating the froala and using the htmlUntouched flag could possibly resolve the issue (obviously you have tons of testing to do, and I appreciate you aren't making huge changes without testing first).
Thanks for looking into this, hopefully the recent froala update will make resolving this easier.
Fixed for me with the new update, thanks to everyone who had a hand in it. Aravind, thanks for keeping us updated here, sterling work.
Yay! Thanks for resolving this annoying bug!
+12
Thanks Matt and Kirby. We have fixed the issue with the latest update :)
Cheers!
It works!!! I love the new look as well! Nice job!
I think it is still broken when using a Chrome on a Apple Mac
+12
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Cheers!
we updated Chrome and it now works - thanks
The problem is back, and it's sooooo annoying. Please fix it again.
+5
The problem never actually went away. They did something to make it seem better, but bubblegum and duct tape cannot cover up the mess. Unfortunately, Freshdesk has not been able to fix anything lately. Their development schedule is fully dedicated to adding new bugs mixed with occasional new features that are useless to most.
Hopefully it doesn't take another three weeks to fix, like last time... This is hugely unprofessional!
Agreed, this is still a problem and shouldn't be marked as solved. Our agents complain daily about it, it makes no sense.
+12
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Can you please help me with the browser/OS information and instances where you run into this issue so that we can troubleshoot this further?
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Cheers!
Hey Aravind - I'm using Version 74.0.3729.169 (Official Build) (64-bit). One of my colleagues who is having the same issue is using Version 74.0.3729.169 (Official Build) (32-bit).
Both are Windows OS.
@Aravind S, Im using latest version of Mac OS and Chrome.
I have the same issue too
+12
Cheers!
+5
@Aravind S - Every time I reply...
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