Backspace removes additional space after removing word


I have an annoying issue where, when I delete a word using the backspace, the preceding space is also deleted.

The environment I am in is the description field, replying to or creating a new ticket. Please see the attached video.



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112 replies

Badge +6

The backspace issue is something we're hearing from a lot of our customers. Therefore, we're marking this thread as unsolved as the issue has arisen again.

We're working on identifying the cause of the issue to fix it quickly. It'd be great if you can tell us about when the backspace issue happens for you so that we can replicate and fix it.

Badge +5

Thank you @Karthik for reopening this investigation. This continues to be a major daily annoyance for me.

In a recent session with @Sandeepwe confirmed that the issue is reproducible in my environment all the time in all browsers, but we have determined that it does not affect other Freshdesk instances. Sandeep can confirm this and has access to my instance for testing.

This may suggest that a setting, app, Freshplug, or something similar is the trigger.

Just to be clear, there are two issues discussed in this thread:

1. Backspace in a sentence which is preceded by two spaces results in one space being removed.

2. Backspace to the beginning of a word and the space before the word disappears.

I can always reproduce issue 1. I have seen issue 2 (including today), but cannot always reproduce it.

Is there any update on getting this resolved?  We are still having the issue intermittently.  

Badge +2

Issue still happening intermittently but frequently.
Can confirm this is happening on Chrome with the following OS's: (with all plugins/extensions disabled)

MacOS 10.13.6
Win7 (latest)

Win10 v1909

still this issue is highly annoying, happens to me almost on a daily basis ... when is it going to be fixed? do you even care??

This is still ongoing. All of my team are on furlough right now, and I need to be working at maximum efficiently in order to stay on top of 5 peoples workload by myself. This issue is causing me needless delay in a time where every second counts. Will be very much looking forward to this finally getting resolved.

I am screamingly mad about this today... it's just driving me crazy. Especially if you want to finish an email 5 mins before leaving the office...
I am so angry, I could bite a piece off my desk. Please have someone look into it.


We understand the inconvenience caused.

We did face an issue with the backspace key removing the preceding space as well, most of which related to a then bug on the reply editor that was specific to the Firefox browser. If you are using other browsers and still seem to come across this, please write to us at

Our support stars are happy to analyze it and fix the same for you.


We have the same issue. CTRL+ Backspace is simply not an option, you don't expect a space between words being removed when you remove the word (or just a few letters of it), because you made a typo. Please fix this, it's driving me insane!


I too am having this issue for about two weeks now.


Backspacing the first letter of a new word appears to remove the space, but there are some oddities I’ve noticed.

  • After it removes the space, typing any letter makes it appear without a space
  • After it removes the space, pressing backspace once more does nothing, as if removing an invisible backspace

For a while I was thinking there was something wrong with my keyboard.

having the same issue with me also while writing the articles.

@davidred @progenix @yashameta -  Our devs are working on this, analyzing the reason for this issue resurfacing on a few instances, yet again.

That said, would you mind sending us an email at mentioning this?

We should then be able to provide you with timely updates on this.