Blossom to Garden- key advantages


What are the key differences when you upgrade from Blossom to Garden?




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For us the big difference is the multi-lingual Knowledge Base. That works well with users getting articles in their own languages. However, once they start raising tickets, it falls down a bit. Ticket fields, selection options, customer satisfaction surveys are all either in one language (the base language) or a mixture (i.e. a mess) with no options to change that.

In Garden I think you also get Chat and Forums. We don't use those.

There are also some smaller enhancements such as linking tickets and parent-child tickets.



Thank you Mark, much appreciated