we have one paid version, and one free version of Freshdesk.
I use the free one, "techsupport" but my colleague who is on the paid version "support" is having issues with a client email continually bouncing. It's happened for several days now, while I'm able to email ("reply") to him no problem.
We've checked that the email is the same on both systems (no typos, missing characters, etc).
The error she keeps getting is this:
The following message composed by you on ticket XXXX failed to reach the recipient XXXX
Reason: "Message bounced - Temporary error.
So she has to resort to emailing him outside the system.
Do you have any tips or tricks to resolve this? Thanks so much!!