Bulk actions not working

  • 7 November 2017
  • 2 replies
  • 26 views


Hi,




when I want to perform bulk action and reassign multiple tickets to a group, the bulk actions pop-up window just freezes (there is a loading symbol but nothing happens - even when I try to reassign a small amount of like 2 or 3 tickets).




Other types of bulk actions, such as reassigning tickets to a specific agent, work just fine.




Can you please fix this?




Thanks,




Kristýna



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2 replies

Userlevel 4
Badge +12

Hello Kristyna,




It's very surprising and equally disappointing that the bulk actions doesn't work on a particular scenario for you. We'll create a support ticket to troubleshoot this issue further.




Cheers!



Thanks!