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Can someone help me change the Card Descriptions in the portal?

  • 7 November 2022
  • 9 replies
  • 205 views
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I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards.

This is on FreshDesk Pro

 

 <section class="container-fluid px-0 mt-16">
    <div class="container">
      <div class="row justify-content-center">
        {%for card in portal.home_cards %}
          {% if card.show %}
            <div class="col-md-6 col-xl-3 mb-8">
              <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>
                <div class="col-3 px-0 my-auto text-center">
                  <div class="fw-category-icon">
                    {{ card.image }}
                  </div>
                </div>
                <div class="card-body col-9">
                  <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>
                  <p class="line-clamp-3">{{card.description}}</p>
                </div>
              </a>
            </div>
          {% endif %}
        {% endfor %}
      </div>
    </div>
  </section>

 

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Best answer by jim.stephen 8 November 2022, 10:14

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9 replies

zachary.king
Rank
Userlevel 7
Badge +14

Lets see if we can get this routed to the correct thread so that some freshdesk experts can help with this.

@rashmi.nag can you move this under “Freshdesk” instead of “Freshservice”? Thank you :)

- Zach
R
Rank
Badge +1

Thank you

 

rashmi.nag
Userlevel 7
Badge +9

This has been shifted to Freshdesk forums and our product specialist will be looking at your question shortly @Randy.L :)

Cheers, Rashmi || Team Refresh Community
alyssia.correa
Userlevel 6
Badge +6

Thanks @zachary.king for bringing this to our attention. @Randy.L - we’ve shared this with the team, our team will get back asap. Please let us know if there’s anything else we can help with. 

Alyssia, Freshworks Community
jim.stephen
Userlevel 5
Badge +5

Hi @Randy.L 

 

Greetings from Freshworks Community! 

 

I understand that your would like to make a few changes to your description of your Support portal Home page cards. In order to achieve this please follow the below steps: 

 

  • Go to Admin → Portals →  Customise portal → Edit theme → Layout → Head → Paste the below code → Save → Publish: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> 
  • Once done, go to Admin → Portals → Customise portal -> Edit theme → Pages → Portal Home → Paste the below code → Save → Publish: <script>
      jQuery(document).ready( function() {
         jQuery('.line-clamp-3:contains(Describe your issue by filling up the support ticket form)').text("Fill out a Support Ticket");
      });
    </script> 

I have also taken a video grab of the same for your reference: https://share.vidyard.com/watch/zRhrziBpsWwcqXavE8zo6v? 

I hope this helps! 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
R
Rank
Badge +1

Thank you! That worked

alyssia.correa
Userlevel 6
Badge +6

Great to hear that @Randy.L ! Thank you @jim.stephen for your quick response and support :)

Alyssia, Freshworks Community
M
Rank
Badge +1

I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards.

This is on FreshDesk Pro

 

 <section class="container-fluid px-0 mt-16" jingga888>
    <div class="container">
      <div class="row justify-content-center">
        {%for card in portal.home_cards %}
          {% if card.show %}
            <div class="col-md-6 col-xl-3 mb-8">
              <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>
                <div class="col-3 px-0 my-auto text-center">
                  <div class="fw-category-icon">
                    {{ card.image }}
                  </div>
                </div>
                <div class="card-body col-9">
                  <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>
                  <p class="line-clamp-3">{{card.description}}</p>
                </div>
              </a>
            </div>
          {% endif %}
        {% endfor %}
      </div>
    </div>
  </section>

 

Is it good to go for normal working?

jim.stephen
Userlevel 5
Badge +5

Hey @marryhussaim 

 

Greetings! 

 

Please could you clarify more on your query so that we can assist you accordingly? 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community

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