I have a problem after getting a call in freshdesk.
When someone calling us you can see his name - and it’s all ok. But after clickin it:
It doesn’t open specific contact - which will be easier to look for every tickets on this customer.
It’s open all contact that we have saved.
Is there any solution to open a specific contact after clicking his name?
Thanks all for helping!
Best answer by hemanth.ramyaView original