Canned Responses inserting before Signature on Replies

  • 20 February 2018
  • 26 replies

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26 replies

Userlevel 5
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Hello @DelmerViramontes12 


Please note that Gmail would not have control over adding signatures in the Freshdesk ticket replies. If you wish to use canned responses in the New ticket/Email page, you can do the same by clicking the canned response option in the description section. Also, please be assured that signatures would get added before the quoted text in replies. 


Feel free to drop an email to for any further queries and we would be happy to help! 



Freshdesk Community Team