Cannot log out, so change user in Freshdesk IOS APP

I have used the freshdesk app with a demo account, but now we want to use it foe a full account. This is not possible ble as the “log out” button does nothing at all!
I reinstalled the app already but after re installing the old account is automatically logged in.fba38780-7672-4213-9418-788ce59203ad_40987.jpg

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