Question

card description

  • 25 November 2022
  • 1 reply
  • 42 views

Can someone help me change the Card Descriptions in the portal ?


1 reply

Userlevel 5
Badge +5

Hi @printer lake1 

 

Greetings from Freshworks Community! 

 

I understand that your would like to make a few changes to your description of your Support portal Home page cards. In order to achieve this please follow the below steps: 

 

  • Go to Admin → Portals →  Customise portal → Edit theme → Layout → Head → Paste the below code → Save → Publish: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> 
  • Once done, go to Admin → Portals → Customise portal -> Edit theme → Pages → Portal Home → Paste the below code → Save → Publish: <script>
      jQuery(document).ready( function() {
         jQuery('.line-clamp-3:contains(Describe your issue by filling up the support ticket form)').text("Fill out a Support Ticket");
      });
    </script> 

I have also taken a video grab of the same for your reference: https://share.vidyard.com/watch/zRhrziBpsWwcqXavE8zo6v? 

I hope this helps! 

Reply