Change and turn off ticket closed text?

  • 6 April 2012
  • 2 replies


1. Can I change this text and if so where?

Dear Jimmy,

Your Ticket #27 – Test1 – has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.


ecnordic Support Team

2. Can I turn off so my customers do not get this incredibly annoying emails every time we set it as closed?

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2 replies

Hi Jimmy

You can customize & Disable all these alerts from Admin -->> Email Notifications section.

I just don't see how you actually disable the email. I can edit it but that's it.
It's super important that these don't go out. Please help!