Change default priority status on incoming tickets

  • 3 October 2018
  • 2 replies

Currently the system is assigning all tickets with Low priority. How can I change it to Urgent?

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2 replies

Not sure if it is possible to set this by default. But you could easily create a Dispatcher rule (a rule that applies when a new ticket comes in):

Condition: Status is open

Action: Set pririty as "Urgent".

Does this help?

Thanks Mark, worked perfectly