Anyone know how to change the label “Agent” to something else? Normally, I wouldn’t care about this, but I work in real estate so our “agents” are actually our users. We’d prefer it be labeled “technician” or similar to avoid confusion.
Best answer by RS_Marcus
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Absolutely, making that small adjustment to relabel "Agent" as "Technician" is a savvy move in the real estate world. It adds that extra touch of clarity and user-friendliness to your platform.
+2
The agent section specifies where the entire pipeline or a specific step will run in the Jenkins environment based on where the agent section is located.
According to where the agent section is placed, the entire pipeline, or a specific stage, will run in the Jenkins environment. Stage-level usage of the section is optional, but it must be defined at the top-level inside the pipeline block.
I believe under Admin - Ticket Fields - Agents, you can change the text for customers, but internally in Freshdesk its still used as agents.
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