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Question

Changing to Free plan with 10 agents

  • 23 March 2023
  • 4 replies
  • 41 views
bravo
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Hi,

I am currently on the Sprout plan (free plan started in 2015) with three agents limit. Freshdesk advertises 10 agents for its Free plan. How can I make use of the 10 agents in the Free plan?

 

Thanks

4 replies

B
Userlevel 3
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Hi @bravo 

Greetings from Freshdesk community!

 

The old sprout plan comes with 3 free agent limit only, post which it will cost you to add more. With the new signups for Free plan, you can add up to 10 agents. Here is an article that details the pricing.

 

Cheers,
Barun

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
bravo
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Thanks, Barun. So, are you sure that there is no way to switch from the legacy Sprout plan to the new Free plan?

B
Userlevel 3
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Hi @bravo 

 

Please DM me your account details or send an email to support@freshdesk.com with the details and we will get this checked. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
bravo
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Thanks @barun.poddar. I’ve sent an email to support@freshdesk.com.

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