Character Limit on Description Field?

  • 8 January 2019
  • 4 replies

Hi Guys, 

Is there a limit on the amount of characters that can be entered in the description field on a ticket? 



4 replies

Userlevel 1

Hello Nick,

It is a multi-line text field and by definition, it doesn't have a fixed character limit. However, as per the RFC standard, if a single line in the description(or the email) has more than 8k characters (which is unlikely unless it's scripted), it'll be skipped for ticket creation.


how can I override the 2000 character limit on the Description box of a new ticket? Most of our clients use the description box to write down the tasks needed for their project.


Hope you are well. Since the description field is a multi-line field it doesn't have a defined limit as such.

However, feel free to write to should have any discrepancies on this front and we'll be glad to pick this up. Have a good day!

Userlevel 1


How did u know?




"roseville seo