We offer a SaaS solution and have different customers that we help via Freshdesk. For every customer we keep a list of their authorized contact persons, so that we will only pick up tickets that are coming from authorized persons. These persons often send an email, which will be converted to a ticket.
1. Is it possible in the ticket list or when viewing a ticket to display an widget/iframe/piece of information that can let us know if the person is autothorized?
2. Is it possible that if the person is not authorized, that the automated reply will be send and the ticket will be closed?
We are looking for a way that makes it possible that we will only help contact persons of customers that are allowed to use support.