Agent Roundtable III: Being a Good Team Member in Customer and IT Support
I would like to know if there is any way to trigger open the create child ticket form in Freshdesk.
Greetings from Freshdesk Community :)
In case, you are on a plan that support parent child ticketing, you will be able to enable it by heading to Admin > Support Operations > Advanced Ticketing and enabling the toggle for Parent-Child Ticketing. Once parent child ticketing is enabled in your account, you can trigger the form by clicking on the parent child tab from the right side panel.
If you wish to automate the creation of a child ticket based on certain ticket properties, it can be done by trigger a webhook. Here is a solution article with a detailed note:
Hope this helps!
Feel free to let us know if you would like more clarifications on the same.
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