Child Ticket Notifications

  • 7 October 2018
  • 1 reply
  • 24 views

Hi,


Is it possible to create a rule somewhere so that when a child ticket is resolved the owner of the parent ticket receives a notification?


I've been playing around with the observer, supervisor rules but still can't find a way to make it work. 


Does anyone have any ideas?


Thanks,

Jenny


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1 reply

Have we been able to find a solution to this?


I am also asking myself the same question - If I have several child tickets and I want to do a filter and see who responded the child tickets.

How do to that?