I want to do exactly the same function as there https://support.freshdesk.com/support/discussions/topics/14436
to reply and set ticket status as resolved in one click.
Unfortunately that solution doesnt work in current version.
One suggestion is you can set up a Freshplug to create a button.
Go to Admin--> Integrations--> Freshplug to create one. Make sure that you select the option to have the Freshplug widget visible on the tickets page.
Send and Resolve Button
var buttonLabel = 'Send and Resolve';
//Adding the new button
jQuery('#HelpdeskReply .btn-toolbar>span:last').before('<span class="btn-group"><button class="btn" rel="custom-reply-status" data-cnt-id="cnt-reply" data-status-val="4">' + buttonLabel + '</button></span>');
//Moving the Save Draft to the left side.
So I am trying to create my own plugin. I put him there:
and after click on that button I am changing the status of ticket to "resolved" but I can't trigger "reply button". I was trying:
and it doesn't work.