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Color of status for customers

  • 18 July 2014
  • 7 replies
  • 107 views
A
Rank


Question.  I'd like to customize the color of the status showing to the customer in portal. Is this possible? 

 


 

7 replies

J
Rank
Adam, if you are in Estate plan or up, customization is possible from Admin>Helpdesk Rebranding > Customize Portal.
Paste the below code in header section :

{% if portal.current_page == "ticket_list" %}

<script type="text/javascript">

jQuery(document).ready(function(){

jQuery('.label-status-pending:contains("Being Processed")').css('background-color','#fff')

})

</script>

{% endif %}


The color value (#fff) will be applied to status "Being Processed". Reuse the highlighted line for other statuses.
Please write to support@freshdesk.com for further assistance.

K
Rank

The admin Panel does not look like the path is correct anymore. Which header should I put this in in the current layout?


aravind.sundararajan
Rank
Userlevel 3
Badge +10

@Kyle Please navigate to Admin -> Portals -> Customise portal -> Layout and pages -> Portal pages -> Ticket list section and add the code in the page.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Rank

Hello Admin,


Can you update this? I am trying the same code with no luck.


I have navigated to "Admin -> Portals -> Customise portal -> Layout and pages -> Portal pages -> Ticket list section and add the code in the page." but nothing happens after I save and publish.




hemanth.ramya
Userlevel 5
Badge +9

Hello!


We can see that your query has been addressed by our support team. Please feel free to write to support@freshdesk.com for any further queries in the future.


Happy to assist you, anytime. Cheers!

Ramya, Freshworks Community
geebranz
Userlevel 1

want to customize

 

 

 


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N
Rank

Hi @geebranz 

 

We understand that you’d like to customize your support portal. Please write to support@freshdesk.com with your requirements and use-cases listed so that one of our agents will get in touch with you to work on this task. 

 

Cheers! 

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