Color of status for customers

  • 18 July 2014
  • 7 replies
  • 75 views


Question.  I'd like to customize the color of the status showing to the customer in portal. Is this possible? 

 


 


7 replies

Adam, if you are in Estate plan or up, customization is possible from Admin>Helpdesk Rebranding > Customize Portal.
Paste the below code in header section :

{% if portal.current_page == "ticket_list" %}

<script type="text/javascript">

jQuery(document).ready(function(){

jQuery('.label-status-pending:contains("Being Processed")').css('background-color','#fff')

})

</script>

{% endif %}


The color value (#fff) will be applied to status "Being Processed". Reuse the highlighted line for other statuses.
Please write to support@freshdesk.com for further assistance.

The admin Panel does not look like the path is correct anymore. Which header should I put this in in the current layout?

Userlevel 3
Badge +10

@Kyle Please navigate to Admin -> Portals -> Customise portal -> Layout and pages -> Portal pages -> Ticket list section and add the code in the page.


Cheers!

Hello Admin,


Can you update this? I am trying the same code with no luck.


I have navigated to "Admin -> Portals -> Customise portal -> Layout and pages -> Portal pages -> Ticket list section and add the code in the page." but nothing happens after I save and publish.



Userlevel 5
Badge +9

Hello!


We can see that your query has been addressed by our support team. Please feel free to write to support@freshdesk.com for any further queries in the future.


Happy to assist you, anytime. Cheers!

Userlevel 1

want to customize

 

 

 


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Hi @geebranz 

 

We understand that you’d like to customize your support portal. Please write to support@freshdesk.com with your requirements and use-cases listed so that one of our agents will get in touch with you to work on this task. 

 

Cheers! 

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