Complaint management

Hi @Sophie Murgatroyd - interestingly, complaints management was one of the earliest enterprise service management marketing use cases. Hopefully, you’ll get a response on here. If not, let me know and I’ll see if I can find help for you.

Just to clarify - is this IT-related complaints or a more business-level, potentially externally-facing, complaints capacity? Thanks.

@manns Hello, specifically how to use Freshdesk to manage a complaint workflow for an external facing complaints procedure for our customers.

@Sophie Murgatroyd I asked the UK sales team for details of customers that have done this. They came back with something and might be a good point for further conversations. I’ll try to message you the details. Cheers, Stephen