Compose e-mail when done?

  • 9 March 2015
  • 3 replies
  • 18 views

Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.


Can i do it with a workaround until its availible. 


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3 replies

Userlevel 4
Badge +12





Hi,




Freshdesk now allows you to send outbound emails without having to configure any automation rule. Here's the link to a brief description about the feature : https://support.freshdesk.com/support/solutions/articles/211974-sending-an-outbound-email-




Cheers!







Remco, 


The workaround I am using is via a dispatcher rule on New tickets created of certain types. But there is no placeholder for attachments and this is screwing up my attachments.


+1 


Need this urgently. Subject, description and attachments should be sent as an email to customers.