Question

Connect helpdesk system of a customer

  • 17 May 2022
  • 1 reply
  • 18 views

Is it possible to connect a customer's Freshdesk system with our Freshdesk system?
Ideally, the tickets synchronize with each other.


1 reply

Userlevel 4
Badge +5

Hi @benjaminmahn,

Welcome to the Freshdesk community!

I understand that you are looking to connect two different Freshdesk accounts, this is possible using webhooks; please refer to the following documentation for added insight into this-

https://support.freshdesk.com/en/support/solutions/articles/219430-sharing-tickets-with-other-freshdesk-accounts

By setting your system up in the given manner, you can sync tickets between your Freshdesk instances.

I hope this helps; if you have any further queries, please let me know, and I will be happy to help!

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