Looking at the freshdesk.conversation table I'm trying to figure out the best way to distinguish between phone calls, emails and text messages. There's a field in the table called 'source' that has numerical values but I'm not too sure what those values map to, or if thats the right field i should even be looking at.
Does anyone know how can i tell whether a row in the conversations table is either an email, phone call or text?
I believe you are referring to the conversations fetched via the API calls. Then the numerical values denote a particular source. I'm attaching a screenshot of the same for your perusal.
You can read more about the API's in our API document linked here.
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