We have one contact who's emails are not picked up and imported into Freshdesk.
When searching for this contact it cannot be found but when creating a new contact it says email address is already in use.
How can I remove this corrupt contact to re-create as new?
Up I found my answer here: https://support.freshdesk.com/support/discussions/topics/324552
I have a similar issue as Dan above, but I caused it.
I deleted a contact and now it does not appear on any list, but any tickets submitted from that address do not appear in the list, however after about 10 minutes the requestor does receive the notification.
Similar to above if I try to add the contact back manually it states "Another contact exists with the same email".
This fixed the issue for me, thanks for your help