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Create note / ticket with json file attachment

  • 25 May 2018
  • 6 replies
  • 454 views
H
Rank

Hi all,


I try to create a note to an existing ticket with an attachment without success.


I try with the API example without issue :

curl -v -u APIKEY:X -F "attachments[]=@test.jpeg" -F "attachments[]=@test1.jpeg" -F "body=this is a sample ticket" -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'


But i want to try to add an attachment with Json, like :

curl -v -u APIKEY:X -H "Content-Type: application/json" -d '{"attachments" : {"0":"test.jpeg"}, "body": "this is a sample ticket"}' -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'

Result :

{"message":"We're sorry, but something went wrong."}


It's possible ?


Thank you in advance.


Regards,

Hugo


This topic has been closed for comments

6 replies

H
Rank

I see this in the API documentation :

The Content-Type should always be multipart/form-data for create/update requests with attachments.


So, I think it's not possible


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello Hugo,


Did you get a chance to look at our Github repo? This sample written in php might help you to achieve this.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
H
Rank

Hello Aravind,


Thanks for your solution.


I am now stuck to create a new ticket with multiple files.

In my parameters :

array (size=9)

  'custom_fields' => 

    array (size=2)

      'cf_order_number' => string '1772684' (length=7)

      'cf_model' => string '2913711' (length=7)

  'subject' => string 'Sinister' (length=8)

  'description' => string '785785' (length=6)

  'email' => string 'test@ŧest.com' (length=24)

  'priority' => int 1

  'status' => int 2

  'attachments[0]' => string '@/filer/data/upload/fo/912616/74fa5e2cbcff35860eea50b1575d4017.jpg' (length=66)

  'attachments[1]' => string '@/filer/data/upload/fo/912616/b9121362d89879fc15c22bae3be077d0.jpeg' (length=67)

  'attachments[2]' => string '@/filer/data/upload/fo/912616/e241ae160115a325bb2fb50cdfc5bdb5.jpg' (length=66)

The return message is : 

public 'message' => string 'We're sorry, but something went wrong.' (length=38)

"attachments[]" can only be a String, by I need to send several images.


Do you have a solution ?


Thank you in advance.


Regards,

Hugo


H
Rank

Hello Aravind,


I found the solution but I think it's impossible in Json to send more of 1 file :


$data = "";
$eol = "\r\n";
$mime_boundary = md5(time());



foreach ($params as $key => $value) {
    // Attachments
    if ($key == "files") {
        foreach ($value as $key => $file) {
            $data .= '--' . $mime_boundary . $eol;
            $data .= 'Content-Disposition: form-data; name="attachments[]"; filename="' . $file['name'] . '"' . $eol;
            $data .= "Content-Type: " . mime_content_type($file['path']) . $eol . $eol;
            $data .= file_get_contents($file['path']) . $eol;
        }
    } else {
        $data .= '--' . $mime_boundary . $eol;
        $data .= 'Content-Disposition: form-data; name="' . $key . '"' . $eol . $eol;
        $data .= $value . $eol;
    }
}
$data .= "--" . $mime_boundary . "--" . $eol . $eol;

$header[] = "Content-type: multipart/form-data; boundary=" . $mime_boundary;
$ch = curl_init($url);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, $data);
curl_setopt($ch, CURLOPT_USERPWD, "$apiKey:$password");
curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
curl_setopt($ch, CURLOPT_HEADER, true);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

Regards,

Hugo



X
Rank

@Hugo.pascal thx for solution but how can I submit custom fields along with multiple attachments?

I have this error "[field] => custom_fields [message] => Value set is of type String.It should be a/an key/value pair [code] => datatype_mismatch )" here is my $params

$params = array(

  'email' => $email,

  'subject' => $subject,

  'description' => $description,

  'type' => $type,

  'priority' => $priority,

  'status' => 2,

  'files' => $uploaded_files,

  'custom_fields' => array("cf_product" => $product)

);



S
Rank

I am trying to create a ticket with attachments from the browser , I get the same error ===> 

[field] => custom_fields [message] => Value set is of type String.It should be a/an key/value pair [code] => datatype_mismatch )


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