Creating new tickets

  • 25 August 2014
  • 2 replies

Dear all,

how do you create a ticket via API? I carefully read the docs, and I am also able to retrieve ticket information via API, but had no luck creating a ticket so far.

Posting the following request results in a status 200 response, but does neither return a JSON string nor create a ticket:

Accept: */*
Accept-Encoding: gzip, deflate
Content-Type: application/json
Authorization: Basic [hash removed]
Accept-Language: de-de

"helpdesk_ticket": {
"description": "My problem is this...",
"email": "",
"priority": 1,
"status": 2,
"subject": "Creating a test ticket"

Any pointers welcome :)



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2 replies

Finally figured it out: You have to use an SSL connection (which is a good thing by itself of course). 

You might want to update your examples ;)

Thanks for sharing. We will update the documentation shortly to mention the SSL requirement more explicitly.