CRM v2011 platform is not opening browsers other than IE

  • 24 May 2022
  • 2 replies


When we’re trying to open CRM portal v2011 with chrome or edge but aren’t seeing anything, we are seeing just an empty page. But we try to open with IE, portal is working, main page is opening.

Also an extra information we installed update roll 6 last.

What can we do for open to browser other than IE?


Best answer by Aishwarya Parthasarathi 26 May 2022, 12:44

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Greetings from the Freshworks Community!

Could you try opening the CRM in the incognito window of the Chrome browser and check if the page is opening up? If yes, kindly follow the below steps to clear your browser cache and hard reload to see if the page loads in the regular browser, 

  1. Right-click anywhere on the Freshsales page > click on the inspect option. 
  2. A side window would open up
  3. Keep the window opened up and right-click on the refresh icon > click on the “Empty cache and hard reload” option 
  4. Check if the page loads now. 

If the issue still persists, it would be helpful if you can share a short video grab of the issue for further troubleshooting from our end. 

Looking forward to hearing from you. 

Have a good day!


Thanks a lot for help me out to overcome the problem, I will try and then Let you know too… Firstly I will try it on one of my websites Tommypet.