CSAT Survey Responses

  • 11 June 2021
  • 1 reply

Is there an option to build a custom report that shows customer survey responses?

This would be beneficial for our other departments that do not have an admin to manually go in and find that information. 


Best answer by hemanth.ramya 14 June 2021, 14:00

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Hello @ReadG,


Freshdesk, by default, provides a curated report Customer Satisfaction Survey Report in Analytics/Reports which helps you with various survey metrics/filters and data. Please refer to this article to get detailed insights on the same. 

Apart from this, based on your business requirements, you would be able to create custom reports for customer satisfaction. This article would be of great help to get started with custom reporting in analytics. 

Feel free to drop a note here for any further questions and we would be happy to help!



Freshdesk Community Team