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Custom App to add Resolve button to top navigation

  • 29 January 2019
  • 1 reply
  • 251 views
M
Rank

Hi,


I'm fairly new at all this and trying to make a simple custom app to add a "resolve" button to the top navigation - IE when they click the button the "status" value of the ticket is changed to "4" (resolved).

After a lot of digging around I've figured out how to get the status of the ticket, but I'm still a little lost as to how I go about setting it to a different value. Can anyone shed some light? 


This is the code I've got in my app.js so far:

  

$(document).ready( function() {

    app.initialized()

        .then(function(_client) {

          var client = _client;

          client.events.on('app.activated',

            function() {

                client.data.get('ticket')

                .then(function(data) {

                    console.log(data.ticket.status);

                })

                console.log("clicked");

         

        });

    });

});

  


This topic has been closed for comments

1 reply

M
Rank

Okay, I think I've mostly got it sorted. If anyone else comes across this and is looking for something similar, this is what I've got currently (apologies if the formatting is off)


 

$(document).ready( function() { 

    app.initialized() 

        .then(function(_client) { 

          var client = _client; 

          client.events.on('app.activated', 

            function() { 

							console.log("clicked"); 

							client.iparams.get().then(function(data) {

								var auth = "Basic " + btoa(data.username+":"+data.password);

								client.data.get('ticket')

                .then(function(data) {	

                ticketId = data.ticket.id;

								client.request.put("https://<redacted>.freshdesk.com/api/v2/tickets/"+ticketId, {

									headers: {

										"Authorization": auth,

										"Content-Type": "application/json"

									},

									body: JSON.stringify({

										status: 4,

									})

								}).then(function(data) {

									client.interface.trigger("setValue", {id: "status", value: "4"});

									client.interface.trigger("showNotify", {

										type: "success",

										message: "Ticket Status Updated"

										});

									});

								});

							});

							});

					}); 



});

 


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