Custom App to add Resolve button to top navigation

  • 29 January 2019
  • 1 reply
  • 101 views

Hi,


I'm fairly new at all this and trying to make a simple custom app to add a "resolve" button to the top navigation - IE when they click the button the "status" value of the ticket is changed to "4" (resolved).

After a lot of digging around I've figured out how to get the status of the ticket, but I'm still a little lost as to how I go about setting it to a different value. Can anyone shed some light? 


This is the code I've got in my app.js so far:

  

$(document).ready( function() {
    app.initialized()
        .then(function(_client) {
          var client = _client;
          client.events.on('app.activated',
            function() {
                client.data.get('ticket')
                .then(function(data) {
                    console.log(data.ticket.status);
                })
                console.log("clicked");
         
        });
    });
});

  


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1 reply

Okay, I think I've mostly got it sorted. If anyone else comes across this and is looking for something similar, this is what I've got currently (apologies if the formatting is off)


 

$(document).ready( function() { 
    app.initialized() 
        .then(function(_client) { 
          var client = _client; 
          client.events.on('app.activated', 
            function() { 
							console.log("clicked"); 
							client.iparams.get().then(function(data) {
								var auth = "Basic " + btoa(data.username+":"+data.password);
								client.data.get('ticket')
                .then(function(data) {	
                ticketId = data.ticket.id;
								client.request.put("https://<redacted>.freshdesk.com/api/v2/tickets/"+ticketId, {
									headers: {
										"Authorization": auth,
										"Content-Type": "application/json"
									},
									body: JSON.stringify({
										status: 4,
									})
								}).then(function(data) {
									client.interface.trigger("setValue", {id: "status", value: "4"});
									client.interface.trigger("showNotify", {
										type: "success",
										message: "Ticket Status Updated"
										});
									});
								});
							});
							});
					}); 

});