Agent Roundtable III: Being a Good Team Member in Customer and IT Support
Is there a way my customers can view the portal with their current when not logged in?
Yes, you can set the visibility of the articles/forums so that it can be viewed by non-logged in users. Even if you actually restrict the tickets/solutions/forums access to only logged in users, they can still see the home page of the portal.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
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