Customer complaint emails are not converting into a ticket and not able to see them in Dashboard

  • 6 December 2021
  • 1 reply

Hi Team,

We have received an email from the customer with an issue, as per the information in the website this email should be automatically converted into a ticket and it should be available in our account dashboard.


But now the emails are not converting into a ticket automatically and those are not available in Dashboard.






Best answer by hemanth.ramya 7 December 2021, 13:10

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Userlevel 5
Badge +8

Hello @Gowtam,


Regarding the reported issue with email to ticket conversion in your helpdesk, do you see this only with one specific email or all emails in general? In any case, please follow this article and check if it helps. If not, kindly share sample headers of emails which did not get converted as tickets and your account details to check this further accordingly. 


Thank you,