Customer Editing the custom fields which is hidden from code

  • 9 May 2022
  • 1 reply

We are hiding the custom fields in customer portal from the code.But the customer is changing the status from the customer portal. The fields are also hidden by our client with their own set of abstractions but we still end up facing this issue.

Is there a particular solution to this query? If yes, do let me know of the same. 

1 reply

Userlevel 3
Badge +4

Dear @sampath,

Welcome to Freshworks Community:) I hope you are doing well.


I understand that you have hidden the Custom Ticket fields on your Customer Portal, but even then, your customers can edit the values.

Could you please confirm if the highlighted options are unchecked for the custom fields that you are refering to?



If yes, please DM us the Custom Ticket Fields you are trying to disable on your Customer portal. I’d be happy to look into this further.

Happy Freshdesking:)