Hello,
I have 2 languages on my freshdesk solution, english and french.
I created 2 more ticket status on my English side (New and Waiting for third party) and after translated them into the "Translate ticket field".
My issue is that the translation work because i can see my new status on franch agent side when i work on the app, but on the customer portal my new ticket status stay in english.
On the agent side:
On customer portal :
I'm always in trial and will go to the blossom plan after that, so i don't think that the customization of the portal is a solution.
Thanks,
Cédric