Most of the articles about this problem are from a few years ago, so I would like to find out whether the freshdesk gained this functionality now.
Is it possible to use different ticket fields depending on the logged-in person/company?
This is exactly what I'm trying to setup. I'm on the Estate plan and I'm setting up multiple products. Each product represents a different company that we service. Each company we service will have their own customer web portal. I would like to display different ticket forms for each customer web portal.
Also, with the help of a ticket creation automation rule, you can direct them to the right groups.
Hope that helped!
Freshdesk Community Team
I think so.