Hi, we deleted all our contacts in Freshdesk in order to start with a better organized situation again.
While testing, I noticed that my emails did not go through to Freshdesk. After a long search, I restored the email address I used in contacts again.
After this, I send another email, and now it went straight into Freshdesk!
Does this mean, that once you delete a contact, and this person sends an email to the email address that is connected to Freshdesk, won't be able to get a ticket?
(so, not creating a ticket via "New Ticket", but via the email address).
Thanks for the info.