Deleted contacts, can't use same email for new contact.

  • 30 June 2016
  • 3 replies
  • 46 views


So we are trying to save our users from database to freshdesk via API.


And we have to delete those users since something was missed.


We make a script that would create new contacts for us.


Now what has happened is that after deleting the contacts, We could not save hem back since the email "should be a unique value".


I wanted to know if this still applies to emails of deleted contacts?


Since we are still in beta I there could be such more encounters, is there a ways to use freshdesk as sandbox or in testing mode?



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3 replies


Any solutions for this issue 




Guillaume,



Deleting a customer will just mark that customer as Spam and the email address will still be active in your FD account, please see this thread




https://support.freshdesk.com/support/discussions/topics/308729


Userlevel 4
Badge +12

Hello,


You'd now be able to permanently delete a contact in Freshdesk. The option lies in the deleted contact page - Check out the video to see how this functionality works:



You can also delete contacts via API. Once the contacts are permanently deleted, you'd be able to re-use the email address for creating a new contact.


Cheers!