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Question

Delivery Failure Notification after setting up forwarding on Support eMail ID

  • 12 November 2022
  • 1 reply
  • 37 views
Sudish
Rank

Hi Team,

We have setup out Office365 mailbox forwarding to the freshdesk mail ID and post that we are continuously receiving the mail delivery failure notifications.

We have hence not been able to route our support emails to the Fresh Desk system.

Could someone please help here.

Thanks in Advance.

 

1 reply

jim.stephen
Rank
Userlevel 5
Badge +5

Hi @Sudish 

 

Greetings from Freshworks Community! 

 

Can you please DM me your Freshdesk Account details? so we can have that checked from our end. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community

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