Different mail signature based mail channels

4 years ago
17 July 2019
3 replies
92 views

heinzi_stefan
Apprentice
0 replies

Hi, i am a "Garden" user. My agents should answer customer questions on different channels. My customers can be divided into 2 groups. Import and normal. Normal customers can reach us via support@. Important customers can reach us via service@.

My agents should work with both channels but i want to setup different signatures for each mailbox? Is there any chance to do this?

The Signature Management App doesn't solve the problem because i have to chance the signature each time manually

https://www.freshworks.com/apps/freshdesk/signature_management_app/

What's with products? Will i be able to setup different signatures by different products?

3 replies

K

+7

karthik.kumar
Community Manager
114 replies
4 years ago
6 August 2019

Hello Stephan,

You can make use of the interface API to open the reply editor and insert text in it. You can read more about the interface API here (https://developers.freshdesk.com/v2/docs/interface-api/#) and about inserting text in the reply editor here (https://developers.freshdesk.com/v2/docs/interface-api/#ticketopenreply). These API can be used to add your signature into the reply editor for the respective tickets. You can set up the specific conditions for the interface API, such as, inserting specific signatures based on the email address to which the ticket was sent.

H

help_17785
Contributor
4 replies
4 years ago
3 December 2019

Stefan,

You might want to see Bybrand, an email signature manager for Freshdesk.

With it, you can update agent email signatures individually via the API. But I believe that the channel feature is not yet available. But you can contact us, and so we talk, for a custom feature.

Direct link:

https://www.freshworks.com/apps/freshdesk/bybrand

Cheers!

V