Question

Disable CC on forwarded emails to create Ticket

  • 10 January 2022
  • 0 replies
  • 73 views

Hello...I like the option to create a Ticket on behalf of the sender when I forward the email to my support account.  However, I do not want to get the CC of that email send to me since it is redundant and then follows the ticket thread. Is there a way to NOT CC emails to me that I forward to my support email used to create tickets?  

thx

 


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