I have a new Dispatcher rule that is not working. It is supposed to block tickets from non-customers. I tested it from 2 email addresses - one that was listed as a contact and one that is unknown to freshdesk. Both created tickets. The reply email never went out and the ticket from the unknown address didn't get deleted.
HELP!
Here are screenshots of the settings. Yes, the screenshots are cut off - for security reasons.
Thanks.