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Question

Do I really have to duplicate my solutions if they fit in more than one category

  • 10 December 2021
  • 1 reply
  • 192 views
E
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Hi,

Please advise whether one still has to duplicate solution articles to include them in different categories or is it now possible to add multiple categories to one solution?

Thanks

 

1 reply

Keer
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Userlevel 5
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Hi @Esther, we are glad to have you here in our Freshdesk Community. As of now, you would be able to associate one article with one folder which would be in one category. It’s a line hierarchy and that’s why in the folder and article settings you’ll find a dropdown for association. 

Folder properties

I hope this helps. Let us know if you have any further queries on the same. 

Cheers, Keer, Freshworks Community Team

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